Inadequate training and limited shadowing opportunities are common answers when you interview candidates who have come into the sector with no experience.

The Training Academy launched to change this, and give opportunities to people with no experience. By delivering a comprehensive training plan, coupled with shadowing with experienced support workers to gain on the job experience, we aim to boost the candidates confidence before becoming part of the team. All successful candidates have a permanent contract from day one and are paid above minimum wage.

The Academy allows us to use our value based recruitment model to recruit new candidates. Successful candidates then complete a comprehensive training course including online and face to face modules. Once fully compliant, we place staff in several packages and care settings for two reasons. Firstly to evaluate their capability and secondly for them to get a broad introduction to lots of care settings, to see which setting they are most comfortable with. Once shadows are completed and they are signed off as competent, they are placed in a support package and a team to continue their journey with Complesso.

Torbian’s story is a good example of what success looks like. Since joining he has gone from strength to strength and in a short period of time has built a strong bond with 'L' whom he supports.

Click Here to view his story